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Welcome to our website!

Merry Christmas to all of our patients.

The surgery will be open normal working hours for the week 18-22nd December 2017

We will be closed on Monday 25th December and Tuesday 26th December

We will re-open normal working hours on Wednesday 27th December

We will be closed again on Monday 1st January 2018

Re-open normal working times from Tuesday 2nd January 2018

PLEASE ENSURE YOU ORDER ENOUGH MEDICATION TO SEE YOU THROUGH CHRISTMAS AND THE NEW YEAR.


The doctors and staff at the Henry Moore Clinic and Fryston Road Surgery in the West Yorkshire town of Castleford are proud to offer the highest standard of patient-centred healthcare. We aim to be a "Family Practice". We are members of Wakefield Health Alliance, a local federation of GP practices working for the benefit of our region's patients.

We work from two surgeries:

Henry Moore Clinic, Smawthorne Lane

and

Fryston Road Surgery, Airedale

Please feel free to contact either site. 

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, contraception, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. 

We offer online booking and online repeat prescriptions.

You will also find useful self-help information and patient leaflets on NHS Choices.


Weekday GP Appointments until 10pm as Care Wakefield Launched!

 

GP CARE WAKEFIELD is an extended hours service owned by all Wakefield GP Practices to cover the entire population of the Wakefield District when the surgery closes. 

 

It operates:

 1800 – 2200 Monday to Friday.

 0900 – 1500 Saturdays, Sundays and Bank Holidays.

Telephones will be automatically diverted during operating hours.  Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.

Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.

 

There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service.  Patients who prefer not to give shared consent cannot access this service.

The service is not available for routine matters such as repeat prescriptions. 

 

Routine care by HCA/Nurse

In addition to the above, during 6pm & 8pm Monday to Friday, and 9am & 1pm on Saturday’s, Sunday’s and Bank Holiday’s, patients can be seen for routine annual review of Heart Disease, Diabetes, COPD, Asthma & Stroke but only if you are well controlled and your condition is stable.  Other routine nurse care includes:

 

  • Blood tests 
  • Routine ECG (not chest pain)
  • Spirometry
  • Review of contraception pill
  • Repeat depo injection
  • Smears
  • B12 injection
  • Removal of sutures and clips

For more information, please ask at reception.


 

Appointment and Telephone Audit for November 2017

In NOVEMBER 3197 patients had a consultation with a GP

875 patients had a consultation with the Practice Nurse

1104 patients had a consultation with the Health Care Assistant

The Admin staff processed and provided 2330 repeat prescriptions

During October the Reception staff ANSWERED 15,862telephone calls

However as we are all aware it is still very difficult to get an appointment but during OCTOBER 210 patient did not attend or cancel their appointment - this wasted 35 clinical hours.

I would urge you to please attend or cancel in a timely manner any appointments you have as they will certainly be used.

Thank You


STAFF TRAINING

All staff in GP surgeries across the Wakefield District Clinical Commissioning Group take part in a series of half day sessions once a month on a Wednesday afternoon to enable the provision of staff training.   This includes all GP’s, Nurses and Administration staff.

As we are fully committed to the training of all our staff your surgery will start taking part in the monthly training sessions.   This is to help improve our skills in providing efficient patient care in all areas.   The next training day will be on:

WEDNESDAY 17 JANUARY 2018

The surgeries will close at 12 noon.  If you require a GP urgently please telephone the surgery and you will be directed on how to access urgent care.


 

TEXT MESSAGING

The practice is starting to use a TEXT REMINDER service for our booked appointments. We will assume consent unless you tell us otherwise.  If you wish to receive reminders please ensure your mobile details at the practice are up to date.


See our Facebook page for further announcements and useful information! 

 


 TELEPHONE ORDERING OF REPEAT PRESCRIPTIONS 

From the 1st November 2015 the Practice ceased to take repeat prescription orders over the telephone. Although we appreciate that this was convenient, it had actually been an area of concern for some time. The main concerns were with regard to clinical safety and the need to ensure that orders are correct. As a result, for protection and safety of patients, we do not accept repeat requests over the telephone.

In order to provide a clinically safe prescription service we feel it is appropriate to ask for all medication orders to be made by other means.

You can order by the following methods:

*Over the internet on the Practice website - SEE INSTRUCTION BELOW

Internal Post boxes – ground floor at Henry Moore and inside front door at Fryston Road Surgery

By Royal Mail

By Fax – 01977 604176 at Henry Moore Clinic and 01977 604197 at Fryston Road Surgery


If you would like to register to use the internet to place your orders please speak to the receptionist to arrange a password for you. 

We do apologise for the inconvenience this will initially cause but we hope that you will see the benefits and that the changes will provide you with a quicker and easier access both over the telephone and at the reception desk.

*If you would like to register to use the internet to place your orders please speak to the receptionist to arrange a password for you.

 Practice Repeat Prescription Ordering Policy

The practice no longer accepts repeat prescription requests from pharmacies on behalf of patients. We are aware that the online pharmacy, ‘Pharmacy 2U’ is currently mailing Wakefield residents advising of the services that they can provide. Please note that our policy also applies to Pharmacy 2U and therefore if you choose to nominate Pharmacy 2U to dispense your medicines, you will still need to order your own prescription from the surgery.

All pharmacies are still able to collect your repeat prescription from the surgery once it has been processed and deliver your medicines to you if they offer these services.

Please be assured that the practice has not provided Pharmacy 2U with your details and that we are not affiliated to them in any way.


Telephone System

We would like to inform patients that ALL CALLS ARE NOW RECORDED FOR TRAINING PURPOSES.

Thank You

When We Are Closed 

For urgent appointments outside our normal surgery hours, please telephone the surgery number and follow the instructions to be transferred to our out of hours provider.

Note that we do not open on Bank Holidays.

When the surgery is closed for staff training, please ring the surgery telephone number and follow the instructions.

NHS 111 - simply dial 111 on your telephone

In the case of urgent need when the practice is closed you should call NHS 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.  

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency  

Minor illnesses can attend the Walk-In-Centre: 47 King Street, Wakefield.

10am- 10pm 7 days a week.

Please ensure all prescriptions are ordered well in advance of any Bank Holiday closure.

Patient Participation Group

At our final meeting of the year the Practice would like to offer their thanks to the group for all their support and hard work this year. 

If you are interested in joining the group the next meeting will be held at the Henry Moore Clinic 27th February 10.30am.  The minutes of the meetings are all available on Patient Group page located on the right.

 WE ARE REGISTERED WITH THE SAFER PLACES SCHEME AND WE ARE WORKING TOWARDS BECOMING DEMENTIA FRIENDLY.

                                                           Safer Places LogoDementia Friendly Logo

(Site updated 13/12/2017)
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