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Comments & Complaints

non_nhs_services1We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

In the first instance please contact our Practice Manager will be happy to discuss any issue that may arise. We would hope to be able to resolve your complaint satisfactorily.

However if you feel we have not dealt with the issues you have raised the Practice Manager will provide you with all the relevant details how to escalate your complaint.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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